At WorkZone, we offer flexible workspace options for businesses and professionals who need more than a PO Box but don’t require a full-time office.  Your lease includes use of a commercial address for business registration, licensing, and compliance. 

1. Select a Plan That Fits Your Workflow

Select the number of hours you need — starting at just one hour per week. Reserve a dedicated time slot for exclusive use of a fully furnished business suite. No co-working. No shared desks. Just your space, on your schedule. 

2. Sign a Lease Agreement

All services are tied to a signed lease, which outlines your use of the space and any mail privileges that come with it. This ensures you meet compliance requirements for business registration, licensing, and more.

3. Receive a Verified Suite Number

All services are tied to a signed lease, which outlines your use of the space and any mail privileges that come with it. This ensures you meet compliance requirements for business registration, licensing, and more.

4. Start Utilizing Your New Business Address

During your reserved time, the space is yours to meet clients, get work done, or simply establish a real presence — all in a professional, credible environment.

5. Manage Your Mail with Confidence 

Mail and packages addressed to your suite number will be delivered to a secure drop location on-site. Retrieve items during your scheduled access or send a courier. For unattended handling, we’ll connect you with a trusted virtual mailbox partner.

6. Upgrade Seamlessly as You Grow 

Need more hours or a full-time suite? You can expand your lease without changing your address — keeping everything consistent as your business evolves.

7. Mail & Package Handling

Mail and packages addressed to your business name and assigned suite number are delivered to our commercial building by USPS or other couriers.  As the tenant, you are responsible for your mail.  You or your authorized courier can collect items only during your assigned block.

📌 Please note:

WorkZone does not act as a mail agent. We cannot not open, scan, forward, or manage mail for third parties.

✅ Need Additional Mail Services?

If you only need scanning, forwarding, or unattended handling, we recommend working with a third-party virtual mailbox provider who sepcialises in that to get your mail in a timely manner.

We're in the process of teaming up with a local courier service to help with on-site mail pickup, secure scanning, and forwarding options. If you're interested in these services, let us know — we’d be happy to connect you as soon as they’re available.

We offer several flexible plans to suit different business needs. Visit our Pricing Page for full details on rates, deposit requirements, and optional add-ons.

A 1-year lease commitment is required. Additional requirements include a valid photo ID, completed lease agreement, and applicable deposit based on your selected plan.

To complete your lease and begin using your WorkZone business suite address, you'll need to provide the following:

✅ Lease Agreement & Identity Verification

• Signed Lease Agreement
  Completed via verified e-signature, notarized document, or in-person appointment.

• Government-Issued Photo ID
  Acceptable forms include a driver’s license, passport, or state-issued ID card.

• Proof of Residential Address
  Such as a utility bill, lease agreement, bank statement, or second government-issued ID with current address.

✅ Business Verification Documents

• Proof of Business Registration

  • • LLCs: Articles of Organization or Certificate of Good Standing

    • Corporations: Articles of Incorporation

    • Sole Proprietors: Business license, registration, or DBA filing

• Federal EIN (Employer Identification Number)
  Issued by the IRS for your business entity.

• Authorized Signer Documentation
  If the lease is being signed by someone other than the business owner (e.g., a manager), provide documentation confirming their authority (e.g., operating agreement, board resolution, or letter of authorization).

No. Because WorkZone Solutions is not a Commercial Mail Receiving Agency (CMRA), so PS Form 1583 is not required.

If you'd like to authorize someone to pick up mail on your behalf, a signed authorization must be on file, and the individual must present valid ID at the time of pickup.

Not yet — but we’re planning for the future! While WorkZone Solutions currently operates from our Fort Wayne location, we do have plans to expand. There’s no set timeline just yet, but if you’re interested in a specific area or want to recommend a great location, we’d love to hear from you!

WorkZone Solutions offers flexible access by appointment during standard business hours:

🕘   Monday–Friday: 9:00 AM – 5:00 PM

.🎉  Closed in observance of select holidays.

🗓️   Additional times may be available by request.

Your reserved suite access is scheduled based on your lease agreement to ensure privacy and availability. 

Need a specific window? Let us know — we're happy to work with your schedule. 

Standard access to your mailbox and our facility is available during posted business hours. We do not offer general after-hours or 24/7 access at this time.

If you have a unique situation that requires occasional extended access, please contact us in advance to discuss availability and options. Requests are reviewed on a case-by-case basis and may require additional security protocols or fees.

Please note: After-hour access is not guaranteed and should not be relied upon for time-sensitive deliveries or pickups.

If your scheduled suite access day falls on a holiday when WorkZone is closed, we offer:

The option to reschedule your access to a different day during that same week, subject to availability.

If no alternate access time is available, you’ll bank a "freebie" day to use your suite at another time.

✨ View Our Holiday Schedule

No — it’s much more than a PO Box.

WorkZone Solutions provides you with a real commercial office suite, not just a mailbox. While PO Boxes and virtual mailboxes are often restricted or flagged for certain business uses, your leased suite comes with:

✅ A physical street address, not a postal box
✅ A unique suite number tied to a signed lease
✅ Scheduled access to a furnished professional space
✅ Eligibility for use on official documents, licensing, banking, and more

It’s a professional, verified location — ideal for establishing credibility and meeting compliance requirements.

A commercial suite address is typically accepted for a wide range of business-related purposes. Many tenants find that it works well for:

✅ Business registration and incorporation
✅ Banking and merchant account applications
✅ Licenses, permits, and insurance
✅ WHOIS domain registration
✅ eCommerce platforms (Amazon, Etsy, Shopify, etc.)
✅ Professional correspondence and marketing materials

Note: That said, each agency, institution, or platform may have its own verification requirements. While many users find our address accepted for most standard business needs, we recommend verifying with third-party providers in advance if you're using it for a specific platform or regulatory purpose. 

Google My Business (GMB) requires that you service walk-in traffic. This requirement is stated in the Google Business Profile Terms, which prohibits online-only businesses from being eligible for a Business Profile.

As the office suite is not for general walk-in traffic or to serve such traffic, you cannot use it to list yourself on GMB.

You may not use this address for a Google Business Profile that displays your business location on Google Maps. Google requires businesses listed at a physical address to meet clients at that location and have permanent, visible signage accessible from the outside of the building.

Because this address is part of a shared commercial space without exterior signage specific to your business, it does not meet Google's requirements for a storefront-style business listing. Attempting to use it could lead to your listing being suspended or removed.

What Are My Options?

If you want to create a Google Business Profile, we recommend the following:

Service Area Business (SAB): You can create a profile without displaying an address. This option is ideal for mobile businesses or those who serve clients at their location or virtually. You’ll still show up in local searches based on the areas you serve.

For more information, visit Google’s Business Profile Guidelines.

Amazon sellers should be able to use their WorkZone suite address for account verification, business registration, and as their “business address” on file. However, Amazon’s requirements may vary by account type, region, or verification method.

We recommend confirming directly with Amazon before updating your address, especially if you're in the process of account setup or re-verification. We’re happy to provide a signed lease and utility documentation if needed for verification purposes.

No. You’re not required to use your WorkZone address for all of your mail. If you prefer to receive only certain types of correspondence here — like business registration, banking, or vendor-related mail — you can update those senders directly without filing a USPS Change of Address form.

📌 Please note: WorkZone is not a virtual mailbox service. If you anticipate receiving time-sensitive, high-volume, or daily mail deliveries, a dedicated mail handling solution may be more appropriate.

Your lease includes one business entity and all legally affiliated names (such as DBAs) tied to that entity.

Additional, unrelated business names or individuals are considered co-tenants and must lease their own suite with a separate suite number. Suite sharing is not permitted.

Yes. To ensure proper delivery mail must be addressed to the legal business name or DBAs listed on your lease agreement. We do not accept mail addressed to unrelated individuals or businesses.

To ensure accurate delivery:

• Register all legal names, DBAs, or brand variations affiliated with your lease.

• Do not use your suite address to receive mail for third parties, friends, or other businesses not listed in your agreement.

• Mail addressed to unregistered names or unrelated entities will be refused or returned to sender.

📌 Why this matters: This policy helps maintain security, privacy, and proper use of leased addresses. Shared use is not permitted.

Yes. Mail and packages may be picked up only during your scheduled suite access time.

If you're coordinating with a courier or delivery service, they must also arrive during your reserved time block. We are unable to accept, sign for, or release mail or packages outside of your scheduled access window — this includes deliveries handled by third-party couriers.

📌 For high-volume, urgent, or daily mail needs, we recommend setting up a virtual mailbox service or using an alternate mailing address to ensure timely handling.

Yes. All mail is routed to your assigned suite number and stored in a secure drop area until your scheduled pickup. Only you or an authorized courier may access it during your reserved time. 

For unattended handling, we recommend using a partnered virtual mailbox provider for scanning or forwarding services. For privacy and compliance, mail will never be opened or processed unless explicitly agreed to in writing.

Yes, if we have a signed Standing Delivery Authorization on file. 

We sign for mail and packages that are delivered directly to our facility. These items include all non-freight packages via private couriers such as FedEx, UPS, DHL, and local delivery couriers such as GSO, OnTrac as well. We do not guarantee acceptance for all packages, especially freight or oversized deliveries.

From USPS, we sign for Certified Mail, Express Mail, Priority Mail (with signature required) and Registered Mail. 

Unfortunately, we are unable to accept deliveries that are placed through personal shopper services, such as:

• Instacart 

• Walmart+

• Doordash

These types of deliveries oftentimes arrive at our facility un-sealed (ie. in plastic bags) and are left outside our office without attendance. This leads to major issues as the grocery bags do not have any identifying information for recipients in most instances. The delivered items may also not be exactly what you ordered; there may be substituted items, missing items, etc.  

To ensure that packages are delivered to you properly and that items are not tampered with before they are in our possession, we recommend that you purchase through websites that will ship your items in boxes. The shipping information should also contain a recipient name listed in your mailbox and a mailbox number.

Should our on-site staff member catch any delivery attempts by an individual, we will ask the driver whom the order is for and if they can find the details. We will also proceed to let them know that the order cannot be accepted here, and ask them to return it as it's not packaged properly (sealed). 

Despite our efforts in doing so, it has been our experience that the delivery person will still leave the order outside the door as they will not get paid should delivery be rejected. In such cases, we will not have sufficient information to place the order into a mailbox account and will trash the order since there is no way to return this.

At our location, you can receive mail and packages from all major carriers, including FedEx, UPS, DHL, Amazon, and more. Unlike traditional PO boxes that restrict you to USPS deliveries only, our flexible solution ensures you never miss an important package—no matter who ships it.

We can received all standard-sized mail and parcels. Oversized or  freight deliveries will not be accepted. 

Examples of deliveries we won't accept are:

• Couch

• Large 60" TV

• Items on pallets

A good rule of thumb is if the package can be mailed out using USPS, UPS Ground/Air, or Fedex Air, then we can receive it. 

You can check the dimensional and weight limits for each shipping courier below:

• USPS

• UPS

• Fedex

Certified Mail will only signed for if we have a standing order authorizing us to do so.  If you know of a letter that will be coming that you do not want, let us know in advacne and we will refuse it.  If you wish to return the certified letter after delivery, you may write “Refused” on the letter and return it to the post office within a reasonable time if the mail or any attachment is not opened.  

Some people have asked about whether refusing mail will show that they have never received it.  In regards to proof of mailing, whether it be accepted or refused or returned, it does not really make a difference since the sender has proof that they did mail it.  In general, that's usually sufficient to establish that the sender has made effort to notify the recipient.  For example, when evicting a tenant, the landlord is required to mail written notice to the tenant.  Tenant can choose to refuse or return or accept.  It does not matter since if the issue ever goes to court, the landlord shows that he attempted to notify the tenant as required by law.  

Although it's our understanding this is how it works, your situation may be unique or different.  It's advisable that you contact your lawyer regarding this issue. 

No, WorkZone Solutions does not provide inventory storage or fulfillment services. You are welcome to arrange pickups from your own vendors directly to your leased space.

We do not open or inspect mail or packages as a standard service. Most clients are already aware of what they’re receiving, so opening items isn’t usually necessary.

However, if you're unsure about a package or want to verify its contents, we offer an optional photo manifest service upon written request.

What's a photo manifest?

A photo manifest of the package content is a "birds-eye" view of what's inside the package.  We will lay the items out on the table and then take as many photos as required to show you what's inside.

As package scans require significant labor time to process, we do bill you $5 per package for performing this service.  

No. Outgoing mail or document mailing is not a service we offer.

We can mark items as "Refused" or "Return to Sender" upon request, but we do not provide repackaging or delivery to USPS. Yes, we can return unwanted mail to the sender on your behalf for a handling fee of $1 per item. To request this service, you must notify us in writing with clear instructions specifying which mail item(s) you'd like returned.

Please note:

• Items must be unopened and in good condition.

• This service is available only for mail already delivered to your mailbox

• We are not responsible for delays or failures in return delivery once the item has left our location.

This is a convenience-based service and is not intended for routine or high-volume use.

'Purging' is the process of trashing the physical item when the item is archived or trashed by you, or when an item expires at our facility.

• Mail purging is included in the mailbox service.

• For package purging, an allowance of 5 free packages per billing cycle will be provided. After that, a fee of $3.50 per package will apply

Why is there a package purging fee?

Package purging requires us to physically spend the time and effort to properly dispose the package as well as the cost of trashing.  Our trash service is billed based on the size of the trash can being used as well as the frequency of the trash pickups.  Therefore, the more packages we trash, the more it costs for the trash service.  For this reason, we bill purging fees to cover the cost of disposing your packages.

Leases only includes a physical address and lease agreement for business use, as well as services to help manage your mail.

If you need phone service, we recommend that you check out the VOIP services out there that can provide you a number at competitive rates. It's recommended to use OpenPhone.

Yes, we offer faxing as a convenience, not as a primary service.  Contact us for current rates and processing times.

➤ Sending a Fax

We can send faxes on your behalf for a fee. You must provide the documents and the recipient's fax number. Direct access to the fax machine is not provided.

➤ Receiving a Fax

We do not encourage using our location for receiving faxes. However, if necessary, we can accept occasional faxes on your behalf.

When a fax is received on your behalf:

• A digital copy will be emailed to you.

• No printed or physical copy will be provided or stored.

⚠️ Please do not list our fax number for regular, repeated use. This is strictly a pay-per-use service for infrequent, one-off needs.

Yes, utility bills can be obtained once you have rented an office.  It is not a standalone product.  It is an add-on and only works when paired with a lease agreement. They are commonly required when opening Amazon Stores or when additional proof of address is needed.

Through our Lease service, you can obtain two different types of utility bills:

Lessor's utility bill — this is a utility bill under the lessor's name. This is normally sufficient for many purposes and is included in the subscription for free. This can be provided usually within 1 business day.

Custom utility bill — this is a utility bill under your company name. To get this, we will help you setup and install your own utility service (landline or Internet service). This does cost extra and requires additional time. For more details, please refer to our article "Can I get a utility bill in my name?'"

We help you find the right utility provider, set up accounts, and handle the installation process, saving you time and effort.

The process involves three simple steps:

1. Consultation: We discuss your utility needs and preferences.

2. Provider Selection: We present you with options and help you choose the best provider.

3. Setup and Installation: We handle the account setup, paperwork, and coordinate with providers for the installation.

This may happen if the website you're using to register your mailing address is being too strict with address verification and is not recognizing the mailbox number following the address as valid.

First make sure you are entering the address using the full format provided in your lease.  If you still are encountering issues, there are a few ways to get around the situation which you can try:

1. If the site allows you to enter a line 2 for the shipping address, you can put the mailbox information in the second line.

2. In the event that it doesn't allow you to enter any specific info and there are simply no other options, then only enter the address without your mailbox number.

If you choose this secondary option, it is very important that the name you use matches a recipient in your mailbox. When we receive mail without a mailbox number, we will search the recipient name to see if there's a unique match. We do not recommend this method as it may delay mail from showing up in your mailbox sooner, but if this is the only way, then it's workable.

Usually option 1 works when you're on a website. Contact us if the issue persists.

When mail is delivered to our building, we take extra care to ensure it reaches the correct recipient. We verify both the mailbox number and recipient name against our records before placing any mail in a box or marking it for return.

Despite these precautions, there are a few reasons why your mail may be returned to sender:

• Unregistered Recipient: The mail was addressed to a name not listed on your account.

• Closed or Suspended Account: If your account has been closed or suspended, any incoming mail will be returned to sender.

• Invalid Mailbox Number: The mailbox number listed on the mail does not match any active mailbox in our system, and we cannot confidently match it to a registered recipient.

• Postal Service Error: Occasionally, the USPS misdelivers mail. In those cases, the unintended recipient may mistakenly mark the mail as “Return to Sender” instead of handing it back to the postal carrier for proper redelivery.
  
  

To minimize the risk of returned mail:

• Make sure all authorized recipient names are listed on your account

• Always include your mailbox number in the mailing address

If mail is misdelivered and never reaches our facility, unfortunately, we have no way to intercept or correct the issue.

Overflowing or unclaimed mail may be returned to sender or discarded after 30 days. WorkZone Solutions does not guarantee mail storage and reserves the right to decline future deliveries if mail exceeds reasonable volume or violates lease terms. Purging fees may apply.

We use a shredding service that securely destroys all personal and confidential mail. However, non-personal mail, including magazines, catalogs, newspapers, and mail addressed to “Current Resident” or “Occupant,” will be recycled or discarded without shredding.

USPS Service Disruptions

USPS has a web page that lists all international service disruptions.  You can access a detailed list of countries and their respective service disruptions at the following link:

https://about.usps.com/newsroom/service-alerts/

https://about.usps.com/newsroom/service-alerts/international/welcome.htm (for international destinations)

FedEx Service Disruptions

Fedex has a web page that lists all their service disruptions.  Please see the following link:

https://www.fedex.com/en-us/service-alerts.html

UPS Service Disruptions

UPS has a web page that lists their service alerts.  Please see the following link:

https://www.ups.com/us/en/service-alerts.page

If you decide to cancel our service, forwarding arrangements must be made with your mail senders prior to closing the account. Otherwise, mail will be rejected and returned to the sender.

How you use the address is not within our control and therefore the outcomes of your use are not covered by our cancellation policy. While we understand that you may have specific use in mind, it doesn't mean that you can use any office address for such use. It's therefore your responsibility to make sure that you do your research ahead of time before you sign up for our service.

Standard Cancellation Policy:

You may cancel within 30 days of sign-up, provided the lease effective date has not yet begun.

Early Termination (Post-Cancellation Window):

After the cancellation window has passed, early termination may be granted only if all of the following conditions are met:

• No mail has been received on your behalf

• You have not requested or been provided with a utility bill from the landlord

• You have not arranged for custom utility services in the space

• You can provide documented proof that the address could not be used for typical business purposes (subject to review and approval)

If early termination is approved:

• No refunds will be issued for past payments

• Annual plan members will have rent prorated to the nearest full month, and any remaining unused balance will be refunded

No Exceptions:

If none of the above criteria are met, the lease must be fulfilled for the entire term. No early termination or refunds will be allowed based on address usage outcomes or other personal circumstances.

To cancel or non-renew your lease, a written cancellation request must be received at least 30 days in advance.  Lease terms apply. Final mail pickup must occur before your lease end date.

It is important that you perform the following actions before your account is fully terminated:

• Make sure to update the mailing addresses you have on file with other people or companies.

• Notify everyone you know about your change of address.

No. Once your lease ends, you must update all uses of the address to another address. 

Canceling the service effectively means that you have moved out of the office. Therefore, you are no longer authorized to use the physical address after cancellation. 

Yes, if you complete the contract term and close your account without any outstanding balance, you can reactivate your address service, subject to availability. You will be required to complete a new lease agreement and provide updated documentation. The current reactivation fee is $1000 and is subject to change at any time.